Digital by Default: delivering 21st Century public services
Sarah Prag, former Product Manager at the Government Digital Service
Digital technology and techniques are becoming central to the design, delivery and running of public services, but what does this mean for citizens, for civil servants and for suppliers? This talk will give an overview of some of the recent developments and trends, illustrated with examples from central and local government.
Topics covered include:
- Usage of Agile in government
- Challenges and opportunities around "assisted digital"
- What it means to be part of a "multidisciplinary" team designing and running end to end services
Talk given 9 December 2014